**Smilax Wholesale Heat Damage Policy**

**Policy Overview:**

At Blended Family Foliage, we take pride in providing high-quality Smilax leaves to our customers. We understand that during transit, there may be instances where leaves are exposed to heat, which can lead to damage. 

This policy outlines our approach to handling such situations.

**Policy Details:**

1. **Heat Exposure and Damage:**

   – We recognize that Smilax leaves are sensitive to temperature changes during transportation. In the event that leaves are damaged due to excessive heat exposure while in transit, we will assess the situation on a case-by-case basis.

2. **Credit Policy:**

   – If you receive Smilax leaves that have been compromised due to heat damage, we will issue a credit for the affected items. This credit can be applied to future orders with us.

   – To initiate a credit request, please contact our customer service within 24 hours of receiving your order. Be prepared to provide details of the order and any relevant photographs of the damaged leaves.

3. **No Refunds:**

   – Please note that we do not offer refunds for any orders affected by heat damage. Our policy is strictly to provide credits for future purchases as outlined above.

4. **Preventive Measures:**

   – We recommend that customers take necessary precautions when receiving shipments, such as ensuring that someone is available to receive the package promptly and that the delivery location is temperature-controlled if possible.

5. **Contact Information:**

   – For any inquiries or to report heat damage, please contact our customer service team at 601-812-891”

**Conclusion:**

We appreciate your understanding and cooperation regarding our heat damage policy. Our goal is to ensure that you receive the best quality Smilax leaves and maintain a positive business relationship with our valued customers.

Thank you for choosing Blended Family Foliage for your Smilax needs